New Nooie App - FAQ

Nooie Home Users Only: Where to get the NEW Nooie app?

 

If you only have Nooie Smart Plugs, Smart Power Strips or Aurora Smart light bulbs connected to the Nooie Home App, simply download the new app and log in.

Nooie Cam Users Only: How to transfer my cameras to the NEW Nooie app?

1. Make sure your Camera’s firmware is updated to the latest version.
2. Download the NEW Nooie App

3. Login to the Nooie App with your Nooie CamUser ID and password. 
4. Delete the Nooie Cam App. 

What if I have both Nooie Cam & Nooie Home devices and apps?

 

1. Be sure to note all your Nooie Home device Settings, Schedules and Timers. You will need to reprogram your Nooie Home devices after upgrading to the NEW Nooie App. 

2. Upgrade your Nooie Home App to the NEW Nooie App via Testflight.

 

3. Log in to the NEW Nooie App with your Nooie Cam User ID.

 

4. Re-pair your Nooie Smart Plugs, Power Strips and Aurora Smart Bulbs.

 

5. Delete the Nooie Cam App. 
 

We’re here to help! Contact Us at support@nooie.com

How to Re-Pair Your Nooie Home Devices?

Nooie Smart Plug

  1. Upgrade or Install the NEW Nooie Smart Hub App.

  2. Plug your device directly into a three-pronged grounded outlet.

  3. Follow the instructions in the app to connect the device to your network.

Nooie Smart Power Strip

  1. Upgrade or Install the NEW Nooie Smart Hub App.

  2. Plug your device directly into a three-pronged grounded outlet.

  3. Follow the instructions in the app to connect the device to your network.

Nooie Aurora Smart Bulb

  1. Upgrade or Install the NEW Nooie Smart Hub App.

  2. Install the LED light bulb and turn on the device.

  3. Follow the instructions in the app to connect the device to your network.

Tips: 

* Nooie smart devices only support 2.4G Wi-Fi. Please do not use 5G Wi-Fi during pairing.
* Please keep your device, phone and Wi-Fi router as close as possible during pairing.
* If connection fails, please reset the device before trying again.

* If your Wi-Fi password has more than 31 characters or special characters such as the equal sign, please kindly change it to a password less than 31 characters.

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